Wednesday, June 19, 2024
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Omnichannel engagement

Understanding the customer more important than ever

The digital generation – Gen D – demands more of organisations across a growing number of digital channels. Analytics, agility and intelligent contact centre platforms help organisations deliver, says Deon Scheepers, Manager - Sales Operations at Interactive Intelligence South...
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Latest News

How to Protect Children Online: 9 Tips for Parents & Teachers

South Africa's youth and young adults are now navigating a new digital landscape that exposes them to predators, offensive...
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