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Mobility. Artificial Intelligence. Internet of Things. Digital Transformation. Disruption. Innovation.

Embracing a self-service world to improve CX

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative....

Local IT market sees rise of ‘simplicity as a service

Who would want to be a CIO or CTO in 2018? They're being bombarded by an avalanche of new technologies and business approaches that are demanding their attention. Mobility. Artificial Intelligence. Internet of Things. Digital Transformation. Disruption. Innovation. And while...
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Why is Closing The Cybersecurity Gender Gap Critical?

2024 signifies a seminal moment in South African history. Not only does it mark three decades since the first...
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