For many contact centres today, the transition to digitised and highly automated systems and processes happen in a piecemeal fashion – with the underlying belief that certain business sectors and industries have varying requirements when it comes to...
November 25, 2018 •
General •
Fundi Maseko •
Comments Off on The rise of the millennial workforce has driven the evolution of tech
With the war for eyeballs, attention spans and airtime ongoing, the media has taken to broadly denouncing this group in clickbait articles; generous with accusations yet economical on facts. Millennials are scathingly labelled as flaky, cellphone-obsessed...
