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Posts Tagged ‘managed services’

  • UCSimple service launches in South Africa

    February 24, 2019 • Digital Transformation, Southern AfricaComments Off on UCSimple service launches in South Africa

    SoftwareOne has launched the UCSimple unified communications (UC) managed service in South Africa, the UK, and Ireland. UCSimple is designed to accelerate digital transformation for businesses by providing services like consulting, implementation and managed...

  • Affordable and accessible broadband via satellite tech awaits government go-ahead for lift-off

    Do you need a managed or broadband service?

    May 19, 2018 • Online & Social, Top StoriesComments Off on Do you need a managed or broadband service?

    When end-users consider options to contract for data and voice communication services, the industry sometimes complicates these discussions by using different terminology and abbreviations. Although the intent of all proposals is probably to explain the offer...

  • Six key advantages to using managed services for your e-commerce

    Six key advantages to using managed services for your e-commerce

    January 9, 2018 • Online & Social, RetailComments Off on Six key advantages to using managed services for your e-commerce

    Managed services definitely provide the quality benefit of outsourcing IT or other technical needs for strong management and consistency. The use of managed services will help maintain customer service and relationships, ensuring that technology is the...

  • The hidden benefits of managed services

    July 16, 2014 • FeaturesComments Off on The hidden benefits of managed services

    Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so. However, as contact centre managers look to add more communication channels, more capacity, and improve the service to customers, the...

  • The Rise of Multisourcing Service Integrators

    June 25, 2012 • FeaturesComments Off on The Rise of Multisourcing Service Integrators

    There’s been a steady evolution in the management of third-party service providers in the Information Communication Technology (ICT) arena, and the way in which their services are integrated within the client’s environment. Alan Turnley-Jones, Director of...

  • Top 10 trends for a cloud PBX provider

    August 29, 2011 • ListsComments Off on Top 10 trends for a cloud PBX provider

    Since the unbanning of voice over internet protocol (VOIP) in 2004 (Viva la Revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VOIP, including cloud...