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managed services

Logicalis South Africa Appoints New Customer Experience Manager

Logicalis South Africa, a leading international IT solutions and managed service provider, has appointed Chris Wilhelm as the new Customer Experience Manager, with the company saying the move emphasises its commitment to customers. According to a statement from the company,...

UCSimple service launches in South Africa

SoftwareOne has launched the UCSimple unified communications (UC) managed service in South Africa, the UK, and Ireland. UCSimple is designed to accelerate digital transformation for businesses by providing services like consulting, implementation and managed services with a stronger focus on cost transparency...

Do you need a managed or broadband service?

When end-users consider options to contract for data and voice communication services, the industry sometimes complicates these discussions by using different terminology and abbreviations. Although the intent of all proposals is probably to explain the offer and its advantages,...

Six key advantages to using managed services for your e-commerce

Managed services definitely provide the quality benefit of outsourcing IT or other technical needs for strong management and consistency. The use of managed services will help maintain customer service and relationships, ensuring that technology is the greatest need when...

The hidden benefits of managed services

Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so. However, as contact centre managers look to add more communication channels, more capacity, and improve the service to customers, the CFO is looking...

The Rise of Multisourcing Service Integrators

There’s been a steady evolution in the management of third-party service providers in the Information Communication Technology (ICT) arena, and the way in which their services are integrated within the client’s environment. Alan Turnley-Jones, Director of Managed Services Development and...

Top 10 trends for a cloud PBX provider

Since the unbanning of voice over internet protocol (VOIP) in 2004 (Viva la Revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VOIP, including cloud and hosted...
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Latest News

How is technology revolutionizing payment reconciliation for retailers?

As retailers expand into mid-market and beyond, the manual reconciliation of payments becomes increasingly complex and costly. With hundreds...
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