Kumaravel Ramakrishnan

Southern Africa

10 Steps to a highly effective IT Help Desk in 2014

Staff Writer - December 18, 2013

It is that time of the year again when you sit down, take stock of your IT Help Desk's performance these past 12 months, and chart a course for success in the new year. Call them New Year resolutions, departmental priorities, or simply a plan of...

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