Wednesday, February 12, 2025
No menu items!

Karl Reed

Recordings: the contact centre security hole

Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively. In line with legislation, and to protect themselves in the event of customer complaints and queries, most companies have recording systems installed in...

The year it all starts coming together

The coming year will be characterised by convergence and simplicity: in devices, software, and how companies interact with their customers.  Everything points to a massive change coming. We have seen significant shifts in technology and how it is used over...

Understanding the new workflow world

Technological advances are occurring that allow for full integration between communication systems and workflow tools. These advances will engender significant changes in the way companies do business – internally and with all business partners. But an organisation's ability to...

Automation key to communication system consolidation

It is not only possible but very beneficial to run an organisation with various businesses or business units - situated in disparate geographic locations - using an ERP system for back-end functions and a single communications platform. This scenario...
- Advertisement -spot_img

Latest News

4 Cybersecurity Business Myths to Avoid in 2025

Despite growing awareness of cybersecurity risks, misconceptions persist that could lead your business astray in 2025. What are the...
- Advertisement -spot_img