Tuesday, February 27, 2024
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IVR technology

Does visual IVR technology create an engaging customer service environment?

Anybody who has ever had to phone a call centre globally or within Africa knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual...
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2024, The Year of Elections & Politically Motivated DDoS Attacks

This year marks a significant period for global elections, with over 60 scheduled worldwide, including national elections in the...
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