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IVR technology

Does visual IVR technology create an engaging customer service environment?

Anybody who has ever had to phone a call centre globally or within Africa knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual...
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Opinion: Strengthening Data Defense Against Ransomware with AI

In the ongoing fight against evolving ransomware threats, safeguarding Personally Identifiable Information (PII) has become paramount. PII, which includes...
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