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ITIL

ITIL could improve the quality of service delivery

Technology is constantly evolving and organisations need to adopt the changing technology in order to maximise their benefits. But remaining agile and flexible enough to do so can lead to chaos if a company doesn’t have the right processes...

Quantifying the benefits of ITIL

The Information Technology Infrastructure Library, more commonly known as ITIL, is currently in its third iteration, offering a common language as well as best practice guidelines for IT service management processes. ITIL is designed to help organisations achieve the execution...

ITIL will get the job done

Haydn Pinnell, MD, Gallium (an EOH company), says IT Service Management (ITSM) is a journey; a quest to deliver improved service. Unplanned journey’s can be fraught with the unexpected, but those that are well deliberated and supported by expert...
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(Sponsored) Breaking News: 1 Simple Passive Income Idea Will Help You Get Rich in 2024

With the craze of cryptocurrency, more and more friends around me have started to get involved in Bitcoin mining....
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