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IT service management

ATS Network Management to showcase SolarWinds Service Desk at Africa Tech Fest, Transforming IT Service Management

ATS Network Management, the leading distributor of cutting-edge Network and Cyber Security Monitoring solutions in Africa, is excited to showcase SolarWinds Service Desk at the prestigious Africa Tech Fest. This marks a significant milestone for African businesses and institutions, as...

ITSM – even more critical in the financial sector

Technology has become entrenched in the way we do business, and as a result, IT has shifted from being a pure enabling capability within the business and is now seen as an equal partner in the business. Digital transformation...

ITSM principles can benefit SMEs

IT Service Management (ITSM) is a concept that is generally thought to apply only to large enterprises. It is typically associated with acronyms such as ITIL, CoBIT and ISO 20000, as well as expensive software solutions that are well...

Choosing the right Service Management model for your business

IT Service Management (ITSM) enables organisations to improve service delivery and increase customer satisfaction. In a world where the customer has become more demanding and discriminating than ever before, ITSM is increasingly being acknowledged as an integral part of...

Global Windows 8 market share shockingly low among enterprises

SysAid Technologies Ltd. (www.sysaid.com), a global provider of IT Service Management (ITSM) software solutions, today released surprising IT Performance Benchmark data on the adoption rate of Windows 8. The data indicates that as of April 2013, six months after the...

Fill in the gaps in conventional IT service management

It’s widely accepted that embracing IT service management (ITSM) good practice frameworks such as the Information Technology Infrastructure Library (ITIL) enables organisations to standardise their service management processes and use a common language when talking both internally and with...
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Youth Month Centre Tour 2024: Harambee

In honor of Youth Month, Harambee is excited to host a media tour at their center in Johannesburg, South...
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