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Posts Tagged ‘IT and business’

  • IT incidents – where do they come from and what do they mean?

    IT incidents – where do they come from and what do they mean?

    November 30, 2018 • GeneralComments Off on IT incidents – where do they come from and what do they mean?

    Incidents happen, even if a business’ IT functions like a well-oiled machine. Despite best efforts to implement streamlined IT Service Management (ITSM) best practices, underpinned by the Information Technology Infrastructure Library (ITIL) framework,...