Monday, July 15, 2024
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Interactive Voice Response

Does visual IVR technology create an engaging customer service environment?

Anybody who has ever had to phone a call centre globally or within Africa knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual...

Absa’s IVR system boosts telephone banking

Absa has witnessed an 8% increase in its telephone banking call volumes after enhancements were made to the telephone banking’s IVR (Interactive Voice Response) system. The Bank’s telephone banking system was improved in direct response to growing customer need for...
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Latest News

Innovative AI Partnership Transforms Healthcare Technology

BroadReach Group and BAO Systems- a US-based health IT organization, have signed a collaboration agreement that will expand how...
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