Saturday, July 13, 2024
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Intelligent Routing

Intelligent routing; smarter contact centers

Intelligent routing (IR) is not new to contact centers - the benefits of using this technology are proven. It's now no longer the exclusive domain of larger companies with sizable budgets and access to high level skills. Today, intelligent routing solutions are...
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Latest News

A New Extended Partnership for Managing People and Money

Amazon Web Services (AWS) has partnered with Workday, a provider of solutions for managing people and money. The partnership aims...
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