September 17, 2018 •
Comments Off on The “end” of the shopkeeper and other retail trends
Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of...
August 16, 2018 •
Comments Off on Data-driven excellence in customer service
Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate according to strict compliance rules and regulations and within the...
June 15, 2018 •
Comments Off on Transforming the customer assistance landscape
According to Accenture’s digital consumer survey 2018, a third of people online in China, India, the U.S., Brazil and Mexico plan to buy a stand-alone voice assistant by the end of the year. The prevalence of such devices in homes is becoming so...
August 18, 2016 •
Top Stories •
Comments Off on Big Data is watching you – It’s time to embrace the benefits
Consumers are getting wise to brand activities – but it’s not as simple as they may assume. After several unsolicited calls in the course of a couple of days, people start to wonder which of the brands they have dealt with has sold their details on as a...