Thursday, May 30, 2024
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WhatsApp is Changing its Pricing – Here’s How Savvy Companies Can Take Advantage

WhatsApp is about to change its pricing model and those companies that don’t put the customer at the front will be paying for it with loyalty and money February 2022 marks the date that WhatsApp for Business will be changing...

The “end” of the shopkeeper and other retail trends

Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of transformation that...

Data-driven excellence in customer service

Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate according to strict compliance rules and regulations and within the realms...

Transforming the customer assistance landscape

According to Accenture's digital consumer survey 2018, a third of people online in China, India, the U.S., Brazil and Mexico plan to buy a stand-alone voice assistant by the end of the year. The prevalence of such devices in...

Big Data is watching you – It’s time to embrace the benefits

Consumers are getting wise to brand activities – but it’s not as simple as they may assume. After several unsolicited calls in the course of a couple of days, people start to wonder which of the brands they have...
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ISPA’s Effective Mediation Process and Trust

Around 90% of disputes filed with ISPA- Internet Service Providers' Association by South African internet consumers find resolution through...
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