Sunday, April 27, 2025
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INOVO

Features

WhatsApp is Changing its Pricing – Here’s How Savvy Companies Can Take Advantage

Luis Monzon -
WhatsApp is about to change its pricing model and those companies that don’t put the customer at the front will be paying for it with loyalty and money February 2022 marks the date that WhatsApp for Business will be changing...
Retail

The “end” of the shopkeeper and other retail trends

Staff Writer -
Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of transformation that...
General

Data-driven excellence in customer service

Staff Writer -
Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate according to strict compliance rules and regulations and within the realms...
General

Transforming the customer assistance landscape

Staff Writer -
According to Accenture's digital consumer survey 2018, a third of people online in China, India, the U.S., Brazil and Mexico plan to buy a stand-alone voice assistant by the end of the year. The prevalence of such devices in...
Top Stories

Big Data is watching you – It’s time to embrace the benefits

Staff Writer -
Consumers are getting wise to brand activities – but it’s not as simple as they may assume. After several unsolicited calls in the course of a couple of days, people start to wonder which of the brands they have...
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Latest News

FeaturesStaff Writer -

Offboarded Employees and ITAM – It Doesn’t Have to Be a Mess

As today’s workplace shifted to digital, companies often focus heavily on onboarding, but what happens when an employee decides...
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