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Posts Tagged ‘INOVO’

  • The “end” of the shopkeeper and other retail trends

    The “end” of the shopkeeper and other retail trends

    September 17, 2018 • RetailComments Off on The “end” of the shopkeeper and other retail trends

    Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of...

  • Reimagining retail

    Data-driven excellence in customer service

    August 16, 2018 • GeneralComments Off on Data-driven excellence in customer service

    Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate according to strict compliance rules and regulations and within the...

  • The “end” of the shopkeeper and other retail trends

    Transforming the customer assistance landscape

    June 15, 2018 • GeneralComments Off on Transforming the customer assistance landscape

    According to Accenture’s digital consumer survey 2018, a third of people online in China, India, the U.S., Brazil and Mexico plan to buy a stand-alone voice assistant by the end of the year. The prevalence of such devices in homes is becoming so...

  • Infrastructure Management Trends in South Africa

    Big Data is watching you – It’s time to embrace the benefits

    August 18, 2016 • Top StoriesComments Off on Big Data is watching you – It’s time to embrace the benefits

    Consumers are getting wise to brand activities – but it’s not as simple as they may assume. After several unsolicited calls in the course of a couple of days, people start to wonder which of the brands they have dealt with has sold their details on as a...