Wednesday, June 18, 2025
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Global Contact Centre Benchmarking Report

Generation ‘Y’ hanging up on traditional phones

New contact centre research published today reveals that for Generation Y – that’s individuals born between 1980 and 2000 – the phone is now the third choice of engagement after electronic messaging and smartphone applications.  In addition, the preference...
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Latest News

G42 Partners with Liquid AI to Launch Enterprise-Ready Generative AI Solutions

G42, the Abu Dhabi-based global technology group, and Liquid AI, an efficient foundation models company, announced a multifaceted commercial...
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