Wednesday, July 24, 2024
No menu items!

Global Contact Centre Benchmarking Report

Generation ‘Y’ hanging up on traditional phones

New contact centre research published today reveals that for Generation Y – that’s individuals born between 1980 and 2000 – the phone is now the third choice of engagement after electronic messaging and smartphone applications.  In addition, the preference...
- Advertisement -spot_img

Latest News

R500 Million Investment to Enhance Broadband in SA Townships

This financial year, Vodacom Eastern Cape plans to invest R500 million as part of its larger digital inclusion strategy...
- Advertisement -spot_img