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Ghana Sees Huge Surge in Digital Communications with COVID Pushing Customer Experience

To a large extent, enhancing the customer experience (CX) has been a game of catch-up for most organisations in Ghana, until the outbreak of the COVID-19 pandemic which significantly accelerated the uptake of digital channels by enterprises last year. As...
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How Fayda Digital ID Powers Ethiopia’s Ambitious One-Stop Government Service Platform

Ethiopia has launched MESOB (Modern Ethiopian Service for Organized Benefits), a groundbreaking one-stop shop platform that exemplifies how Digital...
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