Saturday, March 22, 2025
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Genesys

Cloud Computing

How to Effectively Enable a Remote Workforce

Jenna Delport -
While a mobile workforce has long been possible, thanks to the availability of cloud technologies, the COVID-19 pandemic fast-tracked the adoption of remote-working practices. And as we move forward, it’s likely that a cloud-based workforce will be the foundation...
Company News

Former Google Exec Takes on CMO Role at Genesys

Jenna Delport -
Contact centre solutions company, Genesys has appointed former Google and Microsoft marketing executive, Joyce Kim, as chief marketing officer (CMO). As CMO, Genesys says that Kim oversees worldwide marketing for the company and will report directly to Chief Executive Officer...
Digital Transformation

Free Webinar: How to Sell Faster and More To Your Digital Customer

Jenna Delport -
Over the last few years, more and more consumers have opted to engage with brands and businesses digitally. This technological evolution — while very beneficial for consumers —  is extremely valuable for organisations, and it has only been fast-tracked...
Events

GENESYS JOINS DIGITAL RETAIL FORUM 2020 AS GOLD SPONSOR

Jenna Delport -
Leading cloud solutions provider, Genesys has been announced as Gold sponsor of Digital Retail Forum 2020, set to take place on 29  January at Emperors Palace in Johannesburg, South Africa. DRF2020 will focus on how emerging technologies such as...
Artificial Intelligence

80% of employers not worried about unethical use of AI

Fundi Maseko -
A new Workplace Survey has found that 64 per cent of the employers expect their companies to be using AI or advanced automation by 2022 to support efficiency in operations, staffing, budgeting or performance, although only 25 per cent...
General

Genesys appoints former Cisco, Microsoft and Skype Exec as CEO

Fundi Maseko -
  Genesys, a global omnichannel customer experience and contact centre solutions company has announced Tony Bates as its new chief executive officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. "In my...
General

The future of customer experience

Fundi Maseko -
Anyone can paint a big vision, but very few turn it into economic success for their customers, partners and themselves. Today, anticipating which future customers are most likely to embrace is more important in the customer experience and contact centre...
Cloud Computing

Genesys to acquire Interactive Intelligence

Staff Writer -
Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence, a provider of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which...
Mobile and Telecoms

Alcatel-Lucent receives $1.5 billion offer

Staff Writer -
Alcatel-Lucent announced today, 20 October 2011, that it has received a binding offer of US$1.5 billion from a company owned by the Permira funds for the acquisition of its Genesys business. The closing of the deal, expected by the end...
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Latest News

Digital TransformationMamsi Nkosi -

How Does the 2025 Budget Support Digital Transformation?

The 2025 National Budget Speech, delivered by Finance Minister Enoch Godongwana, marks a defining moment for South Africa’s economy....
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