Sunday, June 16, 2024
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Generation Y

Generation ‘Y’ hanging up on traditional phones

New contact centre research published today reveals that for Generation Y – that’s individuals born between 1980 and 2000 – the phone is now the third choice of engagement after electronic messaging and smartphone applications.  In addition, the preference...
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Why is Closing The Cybersecurity Gender Gap Critical?

2024 signifies a seminal moment in South African history. Not only does it mark three decades since the first...
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