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generation gap

The contact centre generation gap

There is a growing repository of literature focused on the challenges that businesses face when dealing with the millennial generation - whether as consumers or employees. While adapting to the changing demands and trends that come with each new...

Sudan telecommunications show stark contrast in generation gap

The telecommunication sector is by far the fastest growing and most lucrative market in the Africa region. In countries like Sudan, where 50 percent of the population uses mobile phones, the importance of the industry to the economy is...
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Why is Closing The Cybersecurity Gender Gap Critical?

2024 signifies a seminal moment in South African history. Not only does it mark three decades since the first...
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