Sunday, February 25, 2024
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future trends

Understanding the customer more important than ever

The digital generation – Gen D – demands more of organisations across a growing number of digital channels. Analytics, agility and intelligent contact centre platforms help organisations deliver, says Deon Scheepers, Manager - Sales Operations at Interactive Intelligence South...
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How Much Data Does Streaming Use?

Video streaming is the next big thing in the entertainment business. More consumers are developing a preference for streaming...
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