Wednesday, February 21, 2024
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Forrester study

Millennials prefer digital touchpoints for financial activities, says Forrester

A study conducted by Forrester has revealed that millennials are actively looking for financial guidance more than their older counterparts. The "Millennials Want Financial Advice, With or Without Humans" study revealed that in Europe, 32% of online adults between...

Call Centres are going mobile

The concept of integration in the contact centre has been widely discussed in recent years, with many companies having made great strides towards achieving a more unified environment. SMS, e-mail and web chat are gradually being incorporated into contact...
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Latest News

Cisco, Microsoft & Samsung Introduce Advanced Hybrid Meeting Solutions

During Integrated Systems Europe 2024, Cisco & Microsoft Corp. and Samsung Electronics Co. Ltd. unveiled cutting-edge meeting room solutions...
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