Forrester study

FinTech

Millennials prefer digital touchpoints for financial activities, says Forrester

Staff Writer - November 9, 2017

A study conducted by Forrester has revealed that millennials are actively looking for financial guidance more than their older counterparts. The "Millennials Want Financial Advice, With or Without Humans" study revealed that in Europe, 32% of online adults between...

Features

Call Centres are going mobile

Staff Writer - September 14, 2012

The concept of integration in the contact centre has been widely discussed in recent years, with many companies having made great strides towards achieving a more unified environment. SMS, e-mail and web chat are gradually being incorporated into contact...

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Social engineering remains the most pervasive form of cyberattack for one reason: humans are easier to hack into than...

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