Wednesday, June 19, 2024
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Recordings: the contact centre security hole

Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively. In line with legislation, and to protect themselves in the event of customer complaints and queries, most companies have recording systems installed in...
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How to Protect Children Online: 9 Tips for Parents & Teachers

South Africa's youth and young adults are now navigating a new digital landscape that exposes them to predators, offensive...
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