South Africans can now shop for luxury beauty brands online at Takealot.com and Superbalist.com. The online retailers have extended their offering to include Estée Lauder, Clinique, Bobbi Brown, Smashbox, Glamglow, Tommy Hilfiger, DKNY, Aramis and Lab...
2019 is here, and if you’re in retail, you’re likely wondering what the next 12 months will bring. What must merchants do to win? Will the retail industry prosper and thrive? To help answer these questions, we’ve put together a handful of...
December 6, 2018 •
Fundi Maseko •
Comments Off on South African smaller merchants are cashing in online
Despite the lackluster macro-economic indicators, South African tenacity showed itself once again as retailers – especially smaller stores – cashed in on the online space over the Black Friday and Cyber Monday weekend says Payment Service Provider, DPO...
November 21, 2018 •
Retail, Security •
Fundi Maseko •
Comments Off on How retailers and consumers can prevent cyber fraud this Black Friday
With Black Friday fast approaching, and a lot of retailers are preparing for an influx of sales and consumer traffic across all points of purchase – apps, online and in-store. This high volume of purchases puts most retailers and consumers at risk for a...
African retailers are facing a rapid evolution of technology – and online players like Take-A-Lot in South Africa, Konga in Nigeria and Jumia Kenya have entered the market, which has created huge competition for brick-and-mortar incumbents. The internet...
October 18, 2018 •
Comments Off on Technology: improving the retail experience in South Africa
Technology has entrenched itself into virtually every industry, and retail is no different. A recent report from Forrester lists the top four retail tech trends as; personalising the shopping experience, investing in omnichannel, leveraging predictive...
October 17, 2018 •
Comments Off on 4 ideas to help you generate more revenue
As a retailer, you go into everything that you do for your business with a plan. There are hundreds of things that you have to consider. How is your time best spent? Are there certain things that influence customers to buy more? Will certain strategies be...
October 4, 2018 •
Comments Off on Personalised customer experience enhances in-store value
Being able to effectively utilise the data at the disposal of South African retailers – using sophisticated technology – will be fundamental to remaining competitive with personalised in-store customer experiences. Retailers are under increasing...
September 25, 2018 •
Comments Off on Retailers, are you using your tech correctly?
The digital shift in retail does not refer only to the notion that customers will one day forgo physical stores and shop exclusively online. Rather in the digital age, it interrogates how brick-and-mortar retailers are incorporating technology into their...
September 17, 2018 •
Comments Off on The “end” of the shopkeeper and other retail trends
Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of...
Over the last 15 years, technology has reshaped the face of global retail. With billions of people spending more time online each day, the way we buy things has evolved. Hundreds of billions of dollars of spending have shifted from physical shops to the web...
April 24, 2018 •
Comments Off on Embracing a more connected South African retail environment
The increased connectedness of consumers is contributing to a more dynamic environment – one where expectations on what the buying experience must entail are evolving. Thanks in part to the African mobile phone market that was expected to grow 6.2 percent...
March 1, 2018 •
Comments Off on Retailers adopt new tech to buck the hammered economy
South African retailers have embraced a considered approach to digitalisation, innovation, and technology adoption to load their arsenal against the fiscal onslaught of a wounded economy. They are under so much pressure from the ratings downgrades and...
November 30, 2017 •
Comments Off on When the retail chain is forged
For online consumers, ‘tis the season to be jolly. For businesses, it’s a time where the retail chain may be forged in life. For hackers, it’s a poor excuse for picking a man’s pocket. To avoid data becoming dead as a doornail, retailers must...