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Why Most Companies are Getting Customer Experience Wrong

Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. Unfortunately, too many organisations only have a vague idea of what customer experience (CX) actually means and…

South Africa: Healthcare Innovation Summit Causes Industry Buzz

Johannesburg, August 2015:  Healthcare and technology leaders will come together at the Protea Fire & Ice Hotel in Melrose Arch, Johannesburg, on the 19th of August 2015, for the African Innovator: Healthcare Innovation Summit, under the theme – “Transforming Healthcare with Technology.” Sponsored by Telkom, the…