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Posts Tagged ‘digital channels’

  • Crossgate enters Crossfin fold to take advantage of R1.3 trillion opportunity

    Moving from financial access to health

    July 19, 2018 • GeneralComments Off on Moving from financial access to health

    Over the past decade, the push for financial inclusion has united governments, companies, technology entrepreneurs, and nonprofit organisations in dozens of countries on every continent — and with remarkable success. In 2011, only 51 percent of the...

  • Reduce bank charges via digital channels

    Reduce bank charges via digital channels

    June 7, 2018 • Finance, Top StoriesComments Off on Reduce bank charges via digital channels

    As economic circumstances continue to put pressure on disposable income, one of the easiest ways that consumers can stretch their budgets is by taking advantage of digital and electronic banking channels to reduce banking charges. Ryan Prozesky, FNB Consumer...

  • Reputational risk of social media

    Reputational risk of social media

    March 26, 2018 • Online & SocialComments Off on Reputational risk of social media

    In the sometimes-fraught relationship between major corporations and ordinary citizens (consumers), the explosion of social media has shifted the power into the hands of the masses. Events that routinely slipped through the cracks of public scrutiny prior to...

  • FNB customers uses digital channels to win $5.7 million LOTTO jackpot

    FNB customers use digital channels to win $5.7 million LOTTO jackpot

    January 19, 2018 • General, Southern Africa, Top StoriesComments Off on FNB customers use digital channels to win $5.7 million LOTTO jackpot

    On 18 January 2018, South African bank, First Nation Bank (FNB), revealed that two lucky customers had won over R 70 million in successive LOTTO Powerball Draws after buying their tickets on FNB Online Banking and the FNB Banking App. The first customer won...

  • Crypto exchanges under security spotlight

    South Africa’s mobile-first secure banking success has international potential

    January 18, 2018 • Finance, Southern Africa, Top StoriesComments Off on South Africa’s mobile-first secure banking success has international potential

    A strong focus on its digital banking strategy – and particularly secure mobile transactions – has propelled Capitec Bank to the forefront of innovative banking in South Africa. Smartphone app transactions now outstrip those undertaken in Capitec’s...

  • A comprehensive security strategy needs to reflect the interdependence of physical and virtual security

    BankservAfrica transforms backup environment

    September 11, 2017 • Finance, Top StoriesComments Off on BankservAfrica transforms backup environment

    Following its investment in new data centres and disaster recovery strategies, BankservAfrica, Africa’s automated clearing house and payment system operator, has contracted Veeam Software to modernise its backup and data protection systems. Processing...

  • Kenya: Internet Solutions ventures into Cyber Risk advisory

    24% of banks struggle to identify online banking customers

    June 20, 2017 • Finance, Security, Top StoriesComments Off on 24% of banks struggle to identify online banking customers

    A survey conducted by Kaspersky lab has revealed that 24% of banks worldwide struggle with the identification of their customers when delivering digital and online banking services. According to the Financial Institutions Security Risks survey, 59% of banks...

  • Opinion: Balancing the digital revolution

    December 8, 2016 • FeaturesComments Off on Opinion: Balancing the digital revolution

    Customers who prioritise digital channels as a means of interacting have fairly strong preferences. Recent research has revealed that they want personalised, fast, intuitive service. And yet, those customers are also more likely to shift their business to...

  • South Africans still neglecting online safety

    The rising importance of digital channels

    November 24, 2016 • Mobile and Telecoms, Online & Social, Southern Africa, Top StoriesComments Off on The rising importance of digital channels

    More than one in every five South Africans (23%) believes you don’t need customer service representatives anymore and that all customer service should be done online. The results of a study of 2,000 consumers in South Africa, published by Verint Systems,...