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Digital Change

Know your customer models need to upgrade

Know your customer (KYC) and anti-money laundering (AML) is a worldwide focus in the financial services sector, as regulators seek to embed greater transparency in transactions and stamp out fraud and money laundering. But KYC and AML management models...

The impact of AI on customer experience

At a time when technology is adopted to automate manually driven processes, companies need to avoid the temptation of replacing the human touch entirely. This is especially the case where artificial intelligence (AI) is used to refine the customer...

Ghana: Tigo empowers pupils on WTISD

To mark World Telecommunication and Information Society Day (WTISD), which was held on May 17, 2016, Tigo together with its Digital Change leaders, Marie Godwyll of Young @ Heart and Hayford Siaw of E-Library on Wheels visited two Shelter...
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Latest News

Ericsson & MTN Collaborate for Digital Skills & Sustainability

Ericsson and MTN Group have unveiled a Memorandum of Understanding (MoU) at the Mobile World Congress Barcelona 2024 in...
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