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Desktop analytics set to soar in 2016?

“Desktop analytics is booming,” states Ebrahim Dinat, COO at South African contact centre solutions provider, Ocular Technologies. “So much so that it will be a game changer in 2016.” Saddletree Research estimates that in 2015, about 23,000 contact centres either...
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Innovative AI Partnership Transforms Healthcare Technology

BroadReach Group and BAO Systems- a US-based health IT organization, have signed a collaboration agreement that will expand how...
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