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Deon Scheepers

Video Interview: Deon Scheepers – Interactive Intelligence

IT News Africa caught up with Deon Scheepers, strategic consultant for Interactive Intelligence - at the 2014 Gartner Symposium. Deon Scheepers gave us an exclusive overview of his presentation titled " To Cloud or Not to Cloud." The video can be...

PCC: Getting closer for greater business benefits

If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply waiting for calls to come in, or worse – making outbound sales calls scripted to suit the mass market –...

Social media is more important in South Africa – Interactive Intelligence

Gartner’s annual symposium is currently underway in Cape Town, South Africa, and while the focus has been on trends shaping the future for online businesses and the changing role of the CEO, Interactive Intelligence’s Africa head of Sales and...

Building long-term cloud cover

For a number of years now, the cloud has been the buzzword in the contact centre industry. Research suggests that a large number of local companies are starting to shift their operations into this virtual environment, citing cost saving...

Call Centres are going mobile

The concept of integration in the contact centre has been widely discussed in recent years, with many companies having made great strides towards achieving a more unified environment. SMS, e-mail and web chat are gradually being incorporated into contact...

Interactive Intelligence’s new office and call to market

IP business communications and business process automation software specialist, Interactive Intelligence, recently celebrated the opening of its new-look South African office in Rivonia, Johannesburg. Company executives - including Managing Director, African Region, Andre le Roux and Executive Vice President, Worldwide...

Focus on the front line

With the onset of the social media revolution and the ever-changing profile of today’s customer, contact centres have gone to great lengths in recent years to keep their service levels in line with escalating expectations. Whilst technical upgrades and...

The changing role of the insurance contact centre

Over the course of the last two decades, contact centres have played a pivotal role in the insurance industry, and have become increasingly technologically sophisticated in terms of their business capabilities. The insurance industry differs from other customer-centric sectors, in...

Q&A: Interactive Intelligence’s Regional Business Development Manager

Unified Communications can transform a company or organisation into a smooth running machine when they combine and unify all their different types of communications. Interactive Intelligence’s Regional Business Development Manager Deon Scheepers recently spoke to IT News Africa about...
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A New Extended Partnership for Managing People and Money

Amazon Web Services (AWS) has partnered with Workday, a provider of solutions for managing people and money. The partnership aims...
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