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Posts Tagged ‘CX’

  • CEM 2019 will take place at the CTICC in Cape Town, South Africa, from 31 July 2019 to 1 August 2019. Image sourced from Twitter.

    CEM 2019 aims to set a new benchmark in the Customer Experience Battleground

    July 18, 2019 • GeneralComments Off on CEM 2019 aims to set a new benchmark in the Customer Experience Battleground

    Customer Experience Management (CEM) 2019 is said to be the largest Customer Experience Management Summit in Africa, with many companies attending the event and giving keynote presentations to press and consumers. CEM 2019 will take place between 31 July 2019...

  • Lack of attention to Customer Experience is costing your business-study reveals

    Lack of attention to Customer Experience is costing your business-study reveals

    July 1, 2019 • GeneralComments Off on Lack of attention to Customer Experience is costing your business-study reveals

    Statistical analysis conducted by nlighten reveals that South African business leaders could be losing out on significant bottom-line gains for not paying attention to customer service. At a time that the economy is struggling, companies could be sacrificing...

  • MTN selects Oracle Cloud Applications to drive digital transformation

    MTN selects Oracle Cloud Applications to drive digital transformation

    February 14, 2019 • Cloud Computing, Mobile and Telecoms, Top StoriesComments Off on MTN selects Oracle Cloud Applications to drive digital transformation

    Mobile telecommunications company, MTN has chosen Oracle Cloud Applications to drive digital transformations across all its core business operations. The implementation will help MTN drive efficiency, scale operations and integration across its local and...

  • 40 percent of CIOs are planning to deploy Artificial Intelligence says Gartner

    The impact of AI on customer experience

    April 25, 2017 • General, Top StoriesComments Off on The impact of AI on customer experience

    At a time when technology is adopted to automate manually driven processes, companies need to avoid the temptation of replacing the human touch entirely. This is especially the case where artificial intelligence (AI) is used to refine the customer experience...

  • Top 5 common misconceptions about CX

    June 27, 2016 • Top StoriesComments Off on Top 5 common misconceptions about CX

    While some South African companies have opened themselves to the opportunities offered by Customer Experience (CX), many either do not fully understand it or simply see it as a bolt-on to existing systems. Qaalfa Dibeehi, Forrester’s VP and principle...