Friday, July 12, 2024
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CX

Tough Economic Headwinds Provide Exciting Opportunities for Agile, Customer-Centric Fintechs

Taking stock of fintech in the broader African context while looking forward to opportunities in the year ahead. At this time of the year, there is usually a flurry of articles attempting to lay out trends to look out for...

MTN Partners with Accenture and Genesys to elevate Customer Experience

MTN, Africa's telecommunications service provider, is elevating customer experience through partnering with global consulting firm Accenture and customer experience solutions provider Genesys. This initiative aims to redefine customer care for MTN's subscribers by leveraging cloud-native solutions and advanced AI capabilities to...

Best CX Strategies to Double Your Revenue

Most businesses share a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of...

How to Move from Channels to Seamless Engagement for Better CX

The global COVID-19 pandemic has altered the way the world lives and works and has forever changed the way customers and employees view communication and engagement. Since the start of the pandemic, digital adoption and usage rates have soared as...

Why Balancing Customer Experience with PoPIA Compliance is Critical

Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing South African businesses today. Aspects such as managing customer consent and conforming to data...

Why Most Companies are Getting Customer Experience Wrong

Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. Unfortunately, too many organisations only have a vague idea of what customer experience (CX) actually means...

4 Steps Manufacturers Can Take To Deliver Excellent CX

According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top strategic business...

Businesses Are Still Divided on Using Emojis in the Workplace

Originating on Japanese mobile phones in 1997, the colourful emoji icons gained popularity in the west and worldwide in the 2010s. Now a common form of expression via text or email, over 10 billion emojis are exchanged between people every...

Altron People Solutions Partners with LivePerson to Deliver AI-powered Messaging for Better Customer Experiences

Altron People Solutions, a subsidiary of JSE-listed technology company Altron, was recently named as a Preferred Partner of LivePerson, a global leader in Conversational AI. The partnership will deliver AI-driven conversational experience solutions to the South African market and...

Why AI is the Next Best Thing for CX Management

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. To disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI), this...
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Huawei’s IP Service Partner of the Year: Africa Connect 2024

In2IT Technologies, a prominent global IT services and consulting firm focused on providing IT Consultancy, Application Development and Maintenance,...
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