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CX South Africa

Embracing a self-service world to improve CX

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative....
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Latest News

5 Tech Trends Redefining Nigeria’s Digital Landscape

In the heart of Africa's burgeoning tech ecosystem, Nigeria, often referred to as the "Giant of Africa," is not...
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