Tuesday, April 29, 2025
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CX South Africa

Embracing a self-service world to improve CX

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative....
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Latest News

What Does Agentic AI Mean for Cybersecurity?

If you've ever felt frustrated booking trips, finding troubleshooting information, coordinating complex supply chains, or managing any elaborate environment,...
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