CX management

Artificial Intelligence

Why AI is the Next Best Thing for CX Management

Jenna Delport - July 28, 2020

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. To disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI), this...

Enterprise IT

Data Governance is Key to Differentiating CX

Jenna Delport - March 21, 2020

Customer Experience (CX) has become critical to business success. Customers are no longer satisfied with blanket marketing attempts to sell them products they are not interested in. They demand highly personalised and relevant experiences, and this requires marketing to...

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Latest News

Company NewsMamsi Nkosi - June 12, 2025

Glovo Partners with Kenyan Government, Pledges Billions for Digital Growth & Jobs

Glovo, a technological platform, launched a historic Memorandum of Cooperation with Kenya's Ministry of Labour and Social Protection, led...

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CX management

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