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CX management

Why AI is the Next Best Thing for CX Management

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. To disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI), this...

Data Governance is Key to Differentiating CX

Customer Experience (CX) has become critical to business success. Customers are no longer satisfied with blanket marketing attempts to sell them products they are not interested in. They demand highly personalised and relevant experiences, and this requires marketing to...
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Latest News

Novus Holdings Invests R55 Million in AI Innovation Company

Novus Holdings has invested R55 million in Bytefuse, an AI company, to enhance its enterprise-scale solutions. Maski, an AI-powered tutoring...
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