Tuesday, June 18, 2024
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Contact centres embrace virtual reality

When most people think of a contact centre, they think of a massive, bustling office with long lines of desks hosting hundreds of agents frantically fielding customer calls. In the near-future, however, contact centre agents are as likely to...
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How to Protect Children Online: 9 Tips for Parents & Teachers

South Africa's youth and young adults are now navigating a new digital landscape that exposes them to predators, offensive...
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