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Posts Tagged ‘customers’

  • Survey reveals Kenya’s customer experience state in 2018

    February 2, 2019 • East Africa, Retail, Top StoriesComments Off on Survey reveals Kenya’s customer experience state in 2018

    Kenya’s second largest telco Airtel, Equity bank and pay TV service provider DSTV have emerged to be among major brands offering their customers remarkable services and satisfaction. In a recent integrated customer experience company mSurvey has...

  • DRF2019 gives retailers new technology solutions to help businesses

    January 30, 2019 • Events, Retail, Top StoriesComments Off on DRF2019 gives retailers new technology solutions to help businesses

    On Wednesday, 30 January 2019, the Digital Retail Forum (DRF) which took place at the Hilton Hotel in Sandton sparked conversations about making digital innovation a key process within all retail organisations. The conference also led discussions on how to...

  • Over five million enterprises globally are using its ‘Business’ app to connect with their customers

    WhatsApp Business app passes the 5 mln mark globally

    January 25, 2019 • Online & SocialComments Off on WhatsApp Business app passes the 5 mln mark globally

    Over five million enterprises globally are using its ‘Business’ app to connect with their customers within a year of launch, announced WhatsApp on Thursday, 24 January 2019. To mark the one-year anniversary, the company said it’s expanding some of the...

  • Pay for goods and services using Virgin Money app

    January 8, 2019 • Online & Social, RetailComments Off on Pay for goods and services using Virgin Money app

    With recent developments in consumer and trade focused financial technology, Virgin Money has joined the cashless trend in introducing an app that allows users to pay for goods and services. Virgin Money Spot, the digital peer-to-peer (P2P) payment app that...

  • Top 3 opportunities to grow small South African businesses in 2019

    10 ways to grow your customer base

    June 28, 2018 • Southern AfricaComments Off on 10 ways to grow your customer base

    Your customers are essential to your business’ success. And the more customers you have, the more sales and profit you’ll make. Your focus and time should be split between keeping existing customers happy so that they keep coming back and identifying...

  • Should we be redesigning our customer experiences?

    Should we be redesigning our customer experiences?

    June 22, 2018 • FeaturesComments Off on Should we be redesigning our customer experiences?

    As customer expectations increase, businesses are repositioning their services to be more integrative – leading to better customer experiences, benefiting both customers and the business’ bottom-line. A key part of improving the customer...

  • Poor website and app performance results in digital desertion

    Poor website and app performance results in digital desertion

    November 1, 2017 • Online & Social, RetailComments Off on Poor website and app performance results in digital desertion

    Internet users are growing more demanding and less forgiving, according to the results of a new consumer survey. In a clear call to action for organizations around the world, the survey found that three quarters of respondents expect websites and apps to...

  • Western Union and MTN sign mobile money partnership

    March 28, 2012 • Mobile and Telecoms, Top StoriesComments Off on Western Union and MTN sign mobile money partnership

    Western Union and the MTN Group today announced the launch of a mobile money transfer service in Uganda enabling MTN customers to send and receive money via their mobile phones. This service was announced at a press conference today in Kampala. The Western...

  • Lonestar Cell threatening Liberian telecoms service stability

    March 21, 2012 • Mobile and Telecoms, Top StoriesComments Off on Lonestar Cell threatening Liberian telecoms service stability

    Liberian cellular operator Lonestar Communications is allegedly responsible for taking the industry backwards, The Liberian Times reported yesterday. Lonestar Cell’s actions could disrupt national security, daily communication and other communication...

  • Absa transforms consumer payment systems

    November 7, 2011 • Mobile and Telecoms, Top StoriesComments Off on Absa transforms consumer payment systems

    In today’s fast-paced, ever changing payment environment, consumer purchases are motivated and driven by much easier, accessible, convenient and secure ways of paying. “In line with our ongoing pursuit of providing innovative solutions and services that...

  • Global Knowledge unveils Egypt headquarters

    August 11, 2011 • Enterprise ITComments Off on Global Knowledge unveils Egypt headquarters

    Global Knowledge, an IT, Business and Enterprise business training company has opened a new office headquarter in Cairo, Egypt. “We’re extremely pleased to be relocating to our new Sheraton headquarters, giving us additional classroom space and state of...

  • Airtel-IBM deal benefits many African countries

    July 14, 2011 • Mobile and TelecomsComments Off on Airtel-IBM deal benefits many African countries

    Approximately 16 African countries will benefit from a 10-year deal signed between Bharti Airtel and IBM to provide comprehensive IT solutions to its employees working in those countries. The joint announcement builds on a strategic partnership signed in...

  • SA’s Westcon acquires German tech company

    July 13, 2011 • SecurityComments Off on SA’s Westcon acquires German tech company

    Datatec Limited’s subsidiary Westcon has agreed to acquire Entrada Kommunikations GmbH, a German based, value added distributor of IT security products and provider of sales support and training services. This acquisition enhances Westcon’s German...

  • HP offers new service program for partners

    July 13, 2011 • Top StoriesComments Off on HP offers new service program for partners

    HP has extended its Always On Support with a new partnering model that expands sales and service delivery opportunities for partners to drive business growth and increase profitability. To address customer requirements, partners need access to a broad...

  • RICA: Vodacom blocks one million SIM cards

    July 8, 2011 • Mobile and Telecoms, Top StoriesComments Off on RICA: Vodacom blocks one million SIM cards

    South African mobile cellular network Vodacom, has described the just-ended SIM card registration process as a huge success. Responding to questions from ITNewsAfrica on 8 July 2011, Vodacom says about one million SIM cards out of an estimated 27 million were...