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Posts Tagged ‘customer service’

  • Uber Eats celebrates 2-years of effortless eating

    Uber Eats celebrates 2-years of effortless eating

    September 30, 2018 • Online & Social, Southern AfricaComments Off on Uber Eats celebrates 2-years of effortless eating

    It all started in Johannesburg in 2016 and five cities later, Uber Eats continues to deliver on its mission to making eating effortless at any time, for anyone. Uber Eats have transformed food delivery from pizza on a Friday night to an increasingly important...

  • Standard Bank Wealth introduces new integrated digital solutions

    5 Reasons why modern businesses need chatbots

    August 14, 2018 • Internet of Things, Lists, Top StoriesComments Off on 5 Reasons why modern businesses need chatbots

    Far more menial tasks are being handed over to machine automation. Perhaps one of the greatest examples of this is chatbots. More and more companies are using chatbots to handle customer service issues that tend to go unanswered and subsequently pile up....

  • Drive your business with the right Customer Management Tools

    Drive your business with the right Customer Management Tools

    June 13, 2018 • GeneralComments Off on Drive your business with the right Customer Management Tools

    Do you remember your first car? That great feeling of freedom that came with the ability to drive yourself wherever you wanted or needed to go, without having to ask for a lift, take public transport or cycle or walk. And the ‘kudos’ from your friends...

  • Kolok improves efficiencies with Citrix

    May 30, 2018 • General, Southern AfricaComments Off on Kolok improves efficiencies with Citrix

    Kolok, a division of the Bidvest Group and one of South Africa’s largest IT distributors, has deployed Citrix NetScaler SD-WAN to improve its customer service, speed of response and business efficiencies. With an operation as complex as Kolok’s, a...

  • Financial trading via apps – what you need to know

    Why the SA stock trading industry needs customer service

    May 29, 2018 • Finance, Southern AfricaComments Off on Why the SA stock trading industry needs customer service

    South African banks are rated globally as sound and strong, with international banking advisory groups applauding the stability of service in corporate and retail banking. The stock trading industry on the other hand, is dominated by complacency and a lack of...

  • Customer service on a shoestring

    Customer service on a shoestring

    December 22, 2017 • General, Southern AfricaComments Off on Customer service on a shoestring

    The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new customers has never been more important. The cost of capturing customer attention in an already crowded market space is challenging as businesses are...

  • “How AI is Disrupting Customer Service in the Financial Services Industry”

    How AI’s disrupting customer service in the financial services industry

    September 27, 2017 • East Africa, Finance, North Africa, Southern Africa, West AfricaComments Off on How AI’s disrupting customer service in the financial services industry

    Robo-advice and artificial intelligence technologies are fast-tracking new investment opportunities at a lower cost than traditional investment options – disrupting financial institutions’ approach to customer interaction. These automated platforms, that...

  • The Importance of an integrated data platform

    March 15, 2017 • Retail, Southern AfricaComments Off on The Importance of an integrated data platform

    Over the past decade, brands have seen digital and mobile technologies transform the way customers engage with them. Today, new technologies like Artificial Intelligence (AI), chatbots and Virtual Reality (VR) are further blurring the boundaries between...

  • Beyond the chatter: how chatbots will evolve into practical tools

    March 3, 2017 • General, Top StoriesComments Off on Beyond the chatter: how chatbots will evolve into practical tools

    With research showing that the number of new app downloads is slowing down, it’s clear that customers are becoming pickier about the apps on their phones and tablets. The slowdown also points to a phenomenon of ‘app fatigue’ – we’re getting tired of...

  • 3 applications for video in channel communication

    Customer-centric customer service tech for SMEs

    February 27, 2017 • General, Southern AfricaComments Off on Customer-centric customer service tech for SMEs

    SMEs make up 40 per cent of businesses operating in South Africa, and, as many are business owners, they’re even more acutely aware of the need to provide engagement that meets customer expectations. Customer-driven businesses must operate on principles...

  • Atlantic AI Labs Opens Artificial Intelligence Research Center in Africa

    Aricent’s AI Tech to Revolutionise Customer Engagement

    February 27, 2017 • General, Top StoriesComments Off on Aricent’s AI Tech to Revolutionise Customer Engagement

    Aricent, a global design and engineering company, today at the Mobile World Congress in Barcelona announced the launch of Cognitive Services to enhance customer engagement and brand loyalty in a digital era. In collaboration with design and strategy leader,...

  • Is Telkom’s service really improving?

    October 15, 2013 • Mobile and Telecoms, Top StoriesComments Off on Is Telkom’s service really improving?

    South African fixed-line operator Telkom has been notorious for taking up to 6 weeks to install a telecommunications line, but the company has now said that they have marked significant improvement in service levels of key business units this year, according...

  • Telkom offers free App for customer service

    November 22, 2012 • Mobile and TelecomsComments Off on Telkom offers free App for customer service

    Telkom today unveiled a free iPad App as part of an effort to boost services to residential and business customers. The App was designed and developed as part of a wide-ranging drive to improve customer experience. Using this app residential and business...

  • ICT heavyweights showcase innovation at Tech Demo Africa 2012

    April 17, 2012 • Mobile and Telecoms, Top StoriesComments Off on ICT heavyweights showcase innovation at Tech Demo Africa 2012

    Several high-profile ICT companies flexed their muscles and demonstrated the power of next-generations solutions at the Tech Demo Africa 2012 conference hosted by IT News Africa and sponsors. Rorotika Technologies CEO Frans Joubert addresses delegates at the...

  • AfricaCom Awards: Gateway gets two nominations

    October 20, 2011 • EventsComments Off on AfricaCom Awards: Gateway gets two nominations

    Gateway Communications, a supplier of African telecommunications services, has been nominated in both the ‘Best Backhaul Solution for Africa’ and ‘Customer Service Excellence Award’ categories at this year’s AfricaCom Awards. The AfricaCom Awards...

  • Tips for selling unified communications

    August 16, 2011 • FeaturesComments Off on Tips for selling unified communications

    Over the last decade, unified communications (UC) has grown from an exciting possibility to a must-have for organisations of all sizes. The underlying technologies have matured, a rich diversity of UC and collaborative applications has developed, and presence...