Saturday, April 26, 2025
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customer service

Artificial Intelligence

Is Next-Gen Customer Service All About AI and Automation?

Mamsi Nkosi -
Customer service is in a state of flux. As budgets and staffing levels increase, so do customer expectations, keeping efficiency critical for delivering higher quality of service. Today’s customers demand fast, consistent, and personalized interactions, yet service teams are spread...
Artificial Intelligence

Lüm Mobile Unveils Cutting-edge AI Virtual Agent

Mamsi Nkosi -
Alepo is delighted to announce the launch of Lümbot, an advanced AI-powered virtual agent, SaskTel's innovative all-digital mobile brand, to deliver a comprehensive all-digital customer support experience. Residing on Lüm Mobile's website, Lümbot utilizes the capabilities of Generative AI to...
Company News

MTN Partners with Accenture and Genesys to elevate Customer Experience

Eva Sgroi -
MTN, Africa's telecommunications service provider, is elevating customer experience through partnering with global consulting firm Accenture and customer experience solutions provider Genesys. This initiative aims to redefine customer care for MTN's subscribers by leveraging cloud-native solutions and advanced AI capabilities to...
Digital Transformation

Capital Connect Research Shows South African Customers Feel Disconnected

Eva Sgroi -
Formal retailers in South Africa are losing billions of rands in annual sales because of a disconnect between the customer touchpoint mix that they prioritise and those that their customers prefer. This is one of the key findings of a...
Company News

Customer Service Outsourcer Kura South Africa Expands In Durban

Eva Sgroi -
Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa. Since 2014, Kura’s advisors have provided inbound and outbound call handling services to several businesses operating in the financial services industry....
Enterprise IT

How to Promote Your Company the Effective Way

Zintle -
As any business owner knows, there is a lot of competition these days no matter what industry you are in. This is why promotion and marketing have become so vital, as otherwise, you will be left trailing behind by...
Features

Why Technology is the Enabler for Excellent Customer Experiences in Hospitality

Zintle -
South Africa’s hospitality sector was hard-hit by the 2020 lockdowns and is still feeling the impact two years later. Even though restrictions have been lifted somewhat, international tourism is a fraction of what it was. This means that the...
Online & Social

5 Things Small Businesses Can Do to Keep in Touch During COVID-19

Luis Monzon -
The livelihood of small businesses is crucial in South Africa, especially in challenging times. That's why we are already seeing businesses coming together to share information, connect and support each other, their employees and their customers during the outbreak...
General

Lack of attention to Customer Experience is costing your business-study reveals

Fundi Maseko -
Statistical analysis conducted by nlighten reveals that South African business leaders could be losing out on significant bottom-line gains for not paying attention to customer service. At a time that the economy is struggling, companies could be sacrificing as...
Online & Social

Uber Eats celebrates 2-years of effortless eating

Staff Writer -
It all started in Johannesburg in 2016 and five cities later, Uber Eats continues to deliver on its mission to making eating effortless at any time, for anyone. Uber Eats have transformed food delivery from pizza on a Friday night...
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Latest News

FeaturesStaff Writer -

Offboarded Employees and ITAM – It Doesn’t Have to Be a Mess

As today’s workplace shifted to digital, companies often focus heavily on onboarding, but what happens when an employee decides...
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