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customer retention

Enhancing Customer Service in South African Telecom

In today's interconnected world, the South African telecommunications sector finds itself at a crossroads. According to a recent survey by PwC, it's evident that customers are increasingly dissatisfied with the level of service provided by telcos. In 2022, a...
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AfriLabs and ATU Forge Continent‑Wide Pact to Fast‑Track Digital Innovation

AfriLabs and the African Telecommunications Union (ATU) have signed a landmark Memorandum of Understanding (MoU) to accelerate digital innovation...
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