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Customer experience

Digital Identity Verification For Businesses

Digital verification plays an important role in improving security and customer experience in businesses. It involves the use of many advanced technologies for enhancing the overall experience and also acts as a source of validation and verification during online...

Pick’n’Pay Uses ML to Improve Customer Experience for Smart Shoppers

Pick n Pay, a trailblazer in the loyalty space, celebrates its pioneering spirit as it embarks on a digital transformation journey with the launch of the Pick n Pay Smart Shopper app. The app which also uses Machine learning...

Kura Elevates Customer Experience with Tech-Driven Platform Investment

Kura, the UK’s largest independent outsourcer, is undergoing a contact centre capability transformation with Avaya Enterprise Cloud. The solution, set for rollout this summer, empowers Kura to furnish its clients, including prominent energy and financial services firms, with comprehensive...

Why Organisations Need to Invest in Digital, Customer-Facing Technology

Over the past two years, Chief Information Officers (CIOs) and senior IT executives have largely focused their efforts on digital transformation. This is mostly because COVID-19 forced organisations to expedite planned and unplanned re-engineering of their IT environments to...

4 Things You Need to Know About Achieving Efficiency in the E-commerce Era

E-commerce companies and platforms in South Africa experienced a rise in activity and profits triggered by Covid-19 lockdowns and social distancing restrictions in early 2020, while retailers and other businesses that had not previously developed an online presence found...

Why Technology is the Enabler for Excellent Customer Experiences in Hospitality

South Africa’s hospitality sector was hard-hit by the 2020 lockdowns and is still feeling the impact two years later. Even though restrictions have been lifted somewhat, international tourism is a fraction of what it was. This means that the...

How can your business ensure it caters to today’s 3D connected customer and delivers a 3D customer experience?

Most organisations today understand the importance of giving their customers the best possible experience. They also understand that a large part of doing so means reaching them with the right message, at the right time, on the right channel....

Five ways Covid has changed consumer behaviour

Covid is many horrific things, but it is also an accelerator of progress. Perhaps we would have got to the same place eventually, but it would have taken years. Compare this to the mere weeks it took us to...

How to Move from Channels to Seamless Engagement for Better CX

The global COVID-19 pandemic has altered the way the world lives and works and has forever changed the way customers and employees view communication and engagement. Since the start of the pandemic, digital adoption and usage rates have soared as...

WhatsApp is Changing its Pricing – Here’s How Savvy Companies Can Take Advantage

WhatsApp is about to change its pricing model and those companies that don’t put the customer at the front will be paying for it with loyalty and money February 2022 marks the date that WhatsApp for Business will be changing...
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Latest News

African Fintech Giant Ranked as Fastest-Growing

The world’s leading financial publication confirmed Moniepoint’s accolade in its annual “Africa’s Fastest Growing Companies” survey, released yesterday. It...
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