Tuesday, March 5, 2024
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Customer Experience Trends

Are Customers Still Connected to Your Business in this Digital World?

The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. Digital has removed the typical boundaries associated with geography and time zones,...

How the Cookie Armageddon is Improving Customer Experiences

Deprecation of the use of third-party cookies in browsers has been delayed to 2023 due to the complexity of the move for many organizations. The end of third-party cookies is indeed a big change that requires urgent attention by organizations...

Blue Prism’s Greg Newton on the Digitalisation of Customer Experience

Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by "...making it easy for your people to automate the processes...

Why Most Companies are Getting Customer Experience Wrong

Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. Unfortunately, too many organisations only have a vague idea of what customer experience (CX) actually means...

4 Steps Manufacturers Can Take To Deliver Excellent CX

According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top strategic business...
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Latest News

APO Group Appoints New Chief Operating Officer (COO)

APO Group, the premier Pan-African communications consultancy and press release distribution service, is excited to announce the appointment of...
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