Sunday, January 26, 2025
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Customer Experience Trends

Digital Transformation

Are Customers Still Connected to Your Business in this Digital World?

Luis Monzon -
The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. Digital has removed the typical boundaries associated with geography and time zones,...
Enterprise IT

How the Cookie Armageddon is Improving Customer Experiences

Luis Monzon -
Deprecation of the use of third-party cookies in browsers has been delayed to 2023 due to the complexity of the move for many organizations. The end of third-party cookies is indeed a big change that requires urgent attention by organizations...
Digital Transformation

Blue Prism’s Greg Newton on the Digitalisation of Customer Experience

Luis Monzon -
Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by "...making it easy for your people to automate the processes...
General

Why Most Companies are Getting Customer Experience Wrong

Luis Monzon -
Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. Unfortunately, too many organisations only have a vague idea of what customer experience (CX) actually means...
Enterprise IT

4 Steps Manufacturers Can Take To Deliver Excellent CX

Luis Monzon -
According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top strategic business...
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Latest News

FinTechMamsi Nkosi -

VISA Makes Key Investment in Moniepoint to Fuel SME Growth in Africa

As Africa's Fintech landscape evolves rapidly, driven by a dynamic ecosystem and a focus on closing the financial inclusion...
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