Sunday, July 13, 2025
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Customer Experience Tips

Cybersecurity

Why Balancing Customer Experience with PoPIA Compliance is Critical

Luis Monzon -
Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing South African businesses today. Aspects such as managing customer consent and conforming to data...
General

Why Most Companies are Getting Customer Experience Wrong

Luis Monzon -
Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. Unfortunately, too many organisations only have a vague idea of what customer experience (CX) actually means...
Enterprise IT

4 Steps Manufacturers Can Take To Deliver Excellent CX

Luis Monzon -
According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top strategic business...
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Latest News

Company NewsMamsi Nkosi -

How Fayda Digital ID Powers Ethiopia’s Ambitious One-Stop Government Service Platform

Ethiopia has launched MESOB (Modern Ethiopian Service for Organized Benefits), a groundbreaking one-stop shop platform that exemplifies how Digital...
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