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Customer Experience Management

Digital Transformation

Blue Prism’s Greg Newton on the Digitalisation of Customer Experience

Luis Monzon -
Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by "...making it easy for your people to automate the processes...
Southern Africa

Harness the power of Customer Experience Management

Staff Writer -
New innovations at both a customer-facing and a back-office level can ensure the contact centre is able to turn customer relationships into valuable corporate assets In increasingly commoditised markets, the most important way for an organisation to distinguish itself from...
Top Stories

Comverse – moving into a new era of IT-based customer service

Staff Writer -
African telecommunications has reached a turning point and the question that service providers across the spectrum of ICT now face is this: how can the organisation be adapted to the changing needs of the market and deliver a service...
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Latest News

Artificial IntelligenceMamsi Nkosi -

Google DeepMind & Research Introduce New Advancement in AI for Weather Forecasting

Google DeepMind and Google Research have unveiled a suite of new tools designed to improve the prediction of tropical...
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