Thursday, February 22, 2024
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Customer Experience Management

Blue Prism’s Greg Newton on the Digitalisation of Customer Experience

Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by "...making it easy for your people to automate the processes...

Harness the power of Customer Experience Management

New innovations at both a customer-facing and a back-office level can ensure the contact centre is able to turn customer relationships into valuable corporate assets In increasingly commoditised markets, the most important way for an organisation to distinguish itself from...

Comverse – moving into a new era of IT-based customer service

African telecommunications has reached a turning point and the question that service providers across the spectrum of ICT now face is this: how can the organisation be adapted to the changing needs of the market and deliver a service...
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Latest News

Global Strategic Alliance to Deliver Comprehensive Cyber Resiliency

Kyndryl and Veeam Software have established a strategic alliance aimed at delivering resilient services to customers globally. This partnership integrates...
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