Monday, January 13, 2025
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Customer engagement

Digital Transformation

Are Customers Still Connected to Your Business in this Digital World?

Luis Monzon -
The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. Digital has removed the typical boundaries associated with geography and time zones,...
Enterprise IT

Customer Engagement in Africa Comes Under the Spotlight

Luis Monzon -
The entire customer relationship is moving online, driving businesses to re-imagine how they build trusted relationships and loyalty with customers old and new through 1:1 and 1:many interactions across all digital channels. Despite lockdowns across the globe, consumer and business...
Company News

Ocular Technologies transforms, stays on the cutting edge

Danielle Kruger -
Specialist customer engagement and digital experience solutions provider, Ocular Technologies is currently undergoing a transformation, announcing the departure of chief operation officer (COO), Ebrahim Dinat, as well as a broadening of its existing solution offering. CEO and founder of the...
Southern Africa

Customer engagement through gamification

Staff Writer -
Gamification provides insurers with an ideal platform to enhance customer engagement. With apps like MEGA MEDS, that turns medicine management into a fun experience, and the likes of the Discovery Insure Driving Challenge, that rewards customers who are good...
General

The customer engagement metrics that your call centre needs to track

Staff Writer -
According to Econsultancy’s 2018 Digital Trends Report, businesses are most excited about the opportunities that customer experience has to offer, more than about content marketing, mobile, personalisation and social. Out of the businesses surveyed, 22% were most keen to see...
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Latest News

Company NewsMamsi Nkosi -

Ethiopia Inaugurates First Stock Exchange

Ethiopia has officially inaugurated its first stock exchange in almost five decades. On January 10, 2025, Prime Minister Abiy...
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