customer care

Company News

MTN Partners with Accenture and Genesys to elevate Customer Experience

Eva Sgroi - November 27, 2023

MTN, Africa's telecommunications service provider, is elevating customer experience through partnering with global consulting firm Accenture and customer experience solutions provider Genesys. This initiative aims to redefine customer care for MTN's subscribers by leveraging cloud-native solutions and advanced AI capabilities to...

Digital Transformation

Enhancing Customer Service in South African Telecom

Mamsi Nkosi - October 26, 2023

In today's interconnected world, the South African telecommunications sector finds itself at a crossroads. According to a recent survey by PwC, it's evident that customers are increasingly dissatisfied with the level of service provided by telcos. In 2022, a...

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Latest News

Digital TransformationMamsi Nkosi - January 17, 2025

Ethio Telecom & AfDB Partnership to Drive Ethiopia’s Digital Economy

In a strategic effort to support Africa's digital transformation, Ethio Telecom has partnered with the African Development Bank (AfDB)...

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Sponsored

From Cape to Cairo: The Role of Cryptocurrency in Bridging Africa’s Financial Divide

Mamsi Nkosi - January 17, 2025

Artificial Intelligence

Workday’s Report Reveals AI’s Impact on Jobs & Human Potential

Mamsi Nkosi - January 17, 2025

Sponsored

2025 How to Change GPS Location on iPhone Step by Step

Mamsi Nkosi - January 17, 2025

Artificial Intelligence

Google & Mercedes-Benz Transform In-Car Navigation with AI

Mamsi Nkosi - January 16, 2025

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