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CRM

Einstein 1 Platform: Empowering Developers to Build AI-Powered Apps

New Einstein 1 Platform is now accessible, and will empower companies to safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences. The platform features major advancements for Salesforce Data Cloud and Einstein AI...

Salesforce Introduces New Innovations to its Customer 360 Platform

Salesforce, a global leader in CRM, has introduced new innovations to its Customer 360 software that connect marketing, commerce, and service data on one platform so companies can connect, automate, and personalize every single interaction and build trusted relationships...

Improve your network security with SD-WAN and Silver Peak

Enterprises that are widely dispersed, geographically speaking, are rapidly moving to embrace software-defined wide area networks (SD-WANs). This is because SD-WANs dramatically lower costs, reduce complexity and make branch communications more secure, while also, in the process, assisting businesses...

Smart Information Capture Solutions Can Help Organisations Drive Cost Reductions and Productivity Gains

Public sector and private sector organisations have, over the years, made heavy investments in back-office systems such as customer relationship management (CRM) and enterprise resource planning (ERP) software in the effort to elevate business efficiency. Yet much of the...

Jumbo Group partners with Microsoft

Jumbo Group, a technology company based in Dubai, recently announced that it has chosen Microsoft's Dynamics 365 as an important tool on its digital transformation journey. Jumbo has said that its options for digital transformation were limited by its legacy...

Choosing the right business management system could be tricky

Selecting a business management (ERP) system is a decision that will affect any business for many years. Most products offer the same or similar features and it could be extremely confusing to decide what features are important or not....

How AI powered chatbots are unlocking business value today

Since the term "AI" was first coined by cognitive scientist Richard McCarthy and his team in preparation for the 1956 Dartmouth AI Conference, machines that can demonstrate human-like intelligence have been the holy grail of the artificial intelligence field. AI...

The best run never run blind: analytics lead way to ‘intelligent enterprise’

The success of any modern enterprise can arguably be ascribed to its ability to make informed, accurate decisions regarding changing business paradigms in real time. From the shop floor to the top floor, teams are increasingly relying on the insights...

Opinion: What is Google’s impact on the hospitality sector?

Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent in our lives these days. We use it for all sorts of online searches, whether it’s...

The next wave of technology is finding its way to the classroom

Imagine you are a high school learner struggling with the textbook in front of you. You point your smartphone and ta-da – a video pops up on screen. Sound too good to be true? This type of technology – called...
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Ericsson & MTN Collaborate for Digital Skills & Sustainability

Ericsson and MTN Group have unveiled a Memorandum of Understanding (MoU) at the Mobile World Congress Barcelona 2024 in...
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