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Posts Tagged ‘CRM’

  • Choosing the right business management system could be trickyill be smart

    Choosing the right business management system could be tricky

    April 3, 2019 • Cloud Computing, Digital TransformationComments Off on Choosing the right business management system could be tricky

    Selecting a business management (ERP) system is a decision that will affect any business for many years. Most products offer the same or similar features and it could be extremely confusing to decide what features are important or not. This is according to...

  • How AI powered chatbots are unlocking business value today

    December 27, 2018 • Internet of ThingsComments Off on How AI powered chatbots are unlocking business value today

    Since the term “AI” was first coined by cognitive scientist Richard McCarthy and his team in preparation for the 1956 Dartmouth AI Conference, machines that can demonstrate human-like intelligence have been the holy grail of the artificial...

  • Neil Herbert, Director: Business Analytics at SAP Africa

    The best run never run blind: analytics lead way to ‘intelligent enterprise’

    November 7, 2018 • Enterprise ITComments Off on The best run never run blind: analytics lead way to ‘intelligent enterprise’

    The success of any modern enterprise can arguably be ascribed to its ability to make informed, accurate decisions regarding changing business paradigms in real time. From the shop floor to the top floor, teams are increasingly relying on the insights...

  • Google's AI research lab in Ghana to solve real-world problems

    Opinion: What is Google’s impact on the hospitality sector?

    August 22, 2017 • Online & SocialComments Off on Opinion: What is Google’s impact on the hospitality sector?

    Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent in our lives these days. We use it for all sorts of online searches, whether it’s trying to access arcane information...

  • Best practices for an online learning system

    The next wave of technology is finding its way to the classroom

    March 30, 2017 • EducationComments Off on The next wave of technology is finding its way to the classroom

    Imagine you are a high school learner struggling with the textbook in front of you. You point your smartphone and ta-da – a video pops up on screen. Sound too good to be true? This type of technology – called augmented reality as it digitally...

  • Embedding governance in BI

    BI Today – Powerful and Accessible, Backed by Control

    March 24, 2017 • GeneralComments Off on BI Today – Powerful and Accessible, Backed by Control

    Over the years, business intelligence (BI) has helped tens of thousands of enterprises gain a better understanding of the gaps and opportunities in their markets and organisational make-up. Nevertheless, it has been slow to permeate throughout organisations....

  • SAP Announces the Simplified Front Office

    September 15, 2015 • Company News, Top StoriesComments Off on SAP Announces the Simplified Front Office

    SAP SE  has announced future integrated digital enterprise technologies that are intended to transform the relationships companies have with their customers. SAP plans to unleash a powerful portfolio of SAP hybris tools that are envisioned to enable...

  • The Benefits of a CRM Programme

    September 12, 2012 • FeaturesComments Off on The Benefits of a CRM Programme

    In the face of shrinking pipelines and declines in profitability, the uptake of customer care tools is consistently increasing.  Managing multiple channels of communication such as Email, faxes, SMSs and voice recognition software could however be tricky. ...

  • HP, SAP accelerate cloud based services

    October 5, 2011 • Top StoriesComments Off on HP, SAP accelerate cloud based services

    HP and SAP AG today announced an agreement for HP Enterprise Services to provide cloud-based delivery of SAP applications that enable enterprises to deploy applications in a scalable and affordable manner. The combination of these solutions will empower...

  • SMS messaging vs. instant messaging

    September 8, 2011 • FeaturesComments Off on SMS messaging vs. instant messaging

    While a cat has nine lives, it seems that SMS has an infinite number of lives. So while the rise in mobile instant messaging (MIM) has been heralded as its end, a closer look shows that this rather increases SMS’s value in the corporate space. It was...

  • Accenture: Prepare for Digitial Realities

    July 12, 2011 • Top StoriesComments Off on Accenture: Prepare for Digitial Realities

    According to the 2011 Accenture Global Media and Entertainment survey, 91% of senior executives of media and entertainment companies admit that they are not taking full advantage of customer data that can deliver customised content, leaving them ill-prepared...

  • SST charges into Ethiopia

    July 8, 2011 • Enterprise ITComments Off on SST charges into Ethiopia

    Seven Seas Technologies (SST), a Kenyan integrated information technology services provider, has set up shop in Addis Ababa, Ethiopia. “Across Kenya, Uganda, Rwanda and now Ethiopia, we are making a mark as the fastest growing indigenous-owned IT services...

  • iSPartners joins global President’s Club

    July 8, 2011 • Top StoriesComments Off on iSPartners joins global President’s Club

    Doug Kennedy, vice president for Dynamics Partners within Microsoft, has announced that iSPartners has been named to the 2011 President’s Club for Microsoft Dynamics. iSPartners is part of a group of high performing Microsoft Dynamics partners whose...

  • Fix your gutters before looking at the clouds

    November 17, 2010 • FeaturesComments Off on Fix your gutters before looking at the clouds

    The recent media is abuzz with Cloud Computing in all its forms and permutations. And it has become apparent that, to some degree, each and every one of us will sooner or later be faced with the decision of what cloud services to use, and when to adopt this...

  • POS must function alongside your business operation

    June 12, 2009 • Enterprise ITComments Off on POS must function alongside your business operation

    Keith Fenner, Vice President: Strategic Sales, Softline Accpac, says that inventory management, timeliness of information and providing superior customer service are amongst the top challenges in retail today...

  • SAP SME tour draws to a close in Johannesburg

    June 4, 2009 • Enterprise ITComments Off on SAP SME tour draws to a close in Johannesburg

    THE African leg of the SAP SME World Tour, drew to a conclusion in Johannesburg yesterday with more than 350 partners and customers attending the roadshow intended to demonstrate SAP’s capabilities in this market space...