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Interactive Intelligence launches contest for call centre agents

Interactive Intelligence has called on contact centre agents and managers to share their craziest customer interactions in a contest called “Outrageous Interactions”. The global provider of unified IP business communications solutions and contact centre software is giving South African managers...
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A New Extended Partnership for Managing People and Money

Amazon Web Services (AWS) has partnered with Workday, a provider of solutions for managing people and money. The partnership aims...
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