Tuesday, May 21, 2024
No menu items!

contact centre

CCI South Africa’s Landmark Contact Center Opening

In a pioneering move for South Africa, CCI South Africa, a Business Procurement Outsourcing (BPO) leader, inaugurated its new contact center in Umlazi Mega City. Facilitating Employee Commutes  This initiative aims to facilitate employee commutes and increase job opportunities for individuals...

Why Digital Evolution is Key to Contact Centre Success

For many contact centres today, the transition to digitised and highly automated systems and processes happen in a piecemeal fashion – with the underlying belief that certain business sectors and industries have varying requirements when it comes to digitisation...

Call centre technology is a critical business function

According to a recent KPMG analysis, growth and technology are two of the biggest challenges affecting the Chief Financial Officer (CFO) with 70% finding that technology has the biggest impact on their roles. They are expected to research ingenuity...

Will we see ‘pop-up’ contact centres in the future?

The way of doing business is changing rapidly and, as a result, customer engagement will have to follow suit. Customer needs are also changing, demanding to be serviced quickly and efficiently through channels of their choice. As traditional organisations...

Don’t compromise Disaster Recovery for your Contact Centre

Global business has yet to recover from the 2008 recession, and local business continues to battle with a volatile currency that makes imported goods very expensive. In such an environment, and with their balance sheets under pressure, many companies...

Social media is more important in South Africa – Interactive Intelligence

Gartner’s annual symposium is currently underway in Cape Town, South Africa, and while the focus has been on trends shaping the future for online businesses and the changing role of the CEO, Interactive Intelligence’s Africa head of Sales and...

Creating a successful contact centre

The quality of the consumer's contact centre experience defines a significant portion of overall brand value – far more so now than was the case a few years ago. For most brands the defining contact centre challenge is to move...

2012: Trends in the contact centre

Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways. To stay ahead of the pack they will need to change their game...

Alcatel-Lucent receives $1.5 billion offer

Alcatel-Lucent announced today, 20 October 2011, that it has received a binding offer of US$1.5 billion from a company owned by the Permira funds for the acquisition of its Genesys business. The closing of the deal, expected by the end...

How to improve customer communication

There is no doubt that customer communications can be one of the biggest challenges for a company or organisation. Get this right and you can turn people into brand ambassadors, but get it wrong and customers make their displeasure...
- Advertisement -spot_img

Latest News

How can SA enterprises minimize the impact of network outages?

Internet and network outages are a constant threat to any enterprise in South Africa. Whether it’s an issue experienced...
- Advertisement -spot_img