Consumer Experience

Artificial Intelligence

Why AI is the Next Best Thing for CX Management

Jenna Delport - July 28, 2020

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. To disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI), this...

Enterprise IT

Data Governance is Key to Differentiating CX

Jenna Delport - March 21, 2020

Customer Experience (CX) has become critical to business success. Customers are no longer satisfied with blanket marketing attempts to sell them products they are not interested in. They demand highly personalised and relevant experiences, and this requires marketing to...

Digital Transformation

Embracing a self-service world to improve CX

Jenna Delport - February 6, 2020

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative....

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Latest News

Artificial IntelligenceStaff Writer - December 13, 2024

Workday Unveils New Ai Capabilities to Enhance Employee Insights

Workday Rising EMEA – Workday, Inc. (NASDAQ: WDAY), a leading provider of solutions to help organisations manage their people...

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People

The 5 Most Challenging Job Roles to Fill in South Africa

Staff Writer - December 13, 2024

Cloud Computing

iOCO Collaborates with Hewlett Packard Enterprise on Cloud

Staff Writer - December 13, 2024

FinTech

The future of insurance in Africa rests on embracing technological advancements

Staff Writer - December 13, 2024

Artificial Intelligence

Giant Search Engine Unveils Next-Gen AI Model

Mamsi Nkosi - December 12, 2024

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