communication system

Features

Contact Centres – Leaving the big room

Staff Writer - July 25, 2011

Contact centre legend has it that the centres we recognise today originally stem from the Automatic Call Distributor (ACD) system developed in 1973 by US firm Rockwell, to allow Continental Airlines to run a telephone booking system. While research reveals...

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Latest News

Company NewsMamsi Nkosi - June 12, 2025

Glovo Partners with Kenyan Government, Pledges Billions for Digital Growth & Jobs

Glovo, a technological platform, launched a historic Memorandum of Cooperation with Kenya's Ministry of Labour and Social Protection, led...

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Retail

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