According to the 2019 Gartner CIO Survey, CIOs has identified chatbots as the main AI-based application used in their enterprises. The study found that more organisations are investing in chatbot development and deployment. “There has been a more than...
By 2030, 80 per cent of the work of today’s project management (PM) discipline will be eliminated as artificial intelligence (AI) takes on traditional PM functions such as data collection, tracking and reporting, according to Gartner, Inc. “AI is...
The landscape of the modern workplace is likely to be totally transformed in the coming years by Artificial Intelligence (AI). AI is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now...
The use of virtual assistants (VAs) in the workplace is growing. According to predictions by Gartner, Inc by the year 2021, 25 percent of digital workers will use a virtual employee assistant (VEA) on a daily basis. This will be up from less than 2 percent...
December 27, 2018 •
Internet of Things •
Neo Sesinye •
Comments Off on How AI powered chatbots are unlocking business value today
Since the term “AI” was first coined by cognitive scientist Richard McCarthy and his team in preparation for the 1956 Dartmouth AI Conference, machines that can demonstrate human-like intelligence have been the holy grail of the artificial...
October 2, 2018 •
General •
NetAdmin •
Comments Off on Why are so few chatbots able to offer me meaningful advice?
Chatbots are the future, no doubt about it. They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent who finally answers, yet...
September 28, 2018 •
Features •
NetAdmin •
Comments Off on Harness the benefits of AI to benefit your business tomorrow – and today
Job loss. Depersonalisation. Irrelevance to certain industries. When it comes to discussions around the impact of AI (artificial intelligence) and automation on business, the popular narrative tends to be negative. Forward-thinking company owners and...
Numerous reports indicate that messaging has overtaken social media in popularity, with the combined users of the top four chat apps outnumbering the combined users of the top four social networks. WhatsApp alone reports that users send 65 billion messages...
August 17, 2018 •
Top Stories •
NetAdmin •
Comments Off on IT News Africa: Top Stories of The Week
This week was yet again filled with tech news stories that grabbed the headlines both across Africa and around the world. From new innovations and digital transformation, growing economies to emerging startups, here is a round up of some of the popular...
July 24, 2018 •
Features •
NetAdmin •
Comments Off on 4 technologies that change the game for accounting practices
Do you wish that you, as an accountant, had more time to spend building relationships with your clients and giving them business advice? In my discussions with practising accountants, I often hear them say that they wish they could spend fewer hours balancing...
Business process management (BPM), robotic process automation (RPA), intelligent process automation (IPA) – each represents a giant step forward for enterprise operations in terms of automation. South African businesses are moving slowly, however, now is...
July 8, 2018 •
Southern Africa •
NetAdmin •
Comments Off on Cloud technology is the key to personalise South Africa’s travel experiences
For the travel industry, the customer’s experience is perhaps the most important variable in determining the long-term success of the business. Because of this, airlines, hotels and other travel-related operators are affected more by digital...
May 28, 2018 •
General •
NetAdmin •
Comments Off on The meteoric rise of the robot in business
The global chatbot market grew from $113 million in 2015 to $703 million in 2016 and is projected to grow in value to $1.23 billion by 2025, according to Grand View Research. Analysis of consumer perceptions and usage of chatbots has revealed that by 2019,...
Shopping for furniture online? Looking for a flight? Hungry for pizza? Need medical advice? Lost? Just listen for the “pop or bing” as your virtual assistant enters on screen with a very friendly “how can I help you/ ask me anything” approach. “Call...
March 22, 2018 •
General, Top Stories •
NetAdmin •
Comments Off on The rise of robots brings benefits for businesses but also creates liability
Chatbots, autonomous vehicles, and connected machines in digital factories foreshadow what the future will look like: The widespread implementation of Artificial Intelligence (AI) applications brings many advantages for businesses such as increased...
March 13, 2018 •
General, Southern Africa •
NetAdmin •
Comments Off on Chatbots – A ‘quick win’ in improving government service delivery
As our government looks towards new technologies to enhance services to South Africa’s 55 million citizens and residents, Chatbots appear as a valuable tool, with the potential to transform the way people engage with government departments. Chatbots combine...
