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Chatbots

Artificial Intelligence

Banking on Chat: How AI Makes ‘Cents’ for Finance Companies

Eva Sgroi -
The digital customer experience (CX) landscape is continually evolving, with AI playing a significant role in helping businesses, including those in the financial sector, build relationships with their customers and set them apart from competitors. Conversational AI is rapidly proving...
Digital Transformation

The Evolution of Customer Loyalty Programmes

Eva Sgroi -
Over the past 25 years, I have witnessed a remarkable transformation in the customer loyalty landscape, largely attributed to technological advancements and evolving customer expectations. In the early stages of LoyaltyPlus, loyalty programmes were rather generic and lacked the multifaceted...
Artificial Intelligence

The Element of Machine Hallucinations in AI-Generated News

Eva Sgroi -
NewsGPT, the AI-powered news generator and the world's first fully AI-driven 24/7 news channel - is a revolutionary platform that leverages advanced machine learning, deep learning, and proprietary algorithms to automate all aspects of the news production process, including...
Artificial Intelligence

Virtual Agents Will Free SA BPOs to Cash in On Local EQ

Eva Sgroi -
Advanced Intelligent Automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centers and business process outsourcing (BPO) sector, but...
Artificial Intelligence

Navigating South Africa’s Linguistic Complexity in Voice Assistants

Mamsi Nkosi -
South African languages present a considerable challenge for voice assistants. With twelve officially recognized dialects that further branch into numerous regional, cultural, and colloquial accents, the linguistic complexity is daunting. The prevalence of multilingualism among South Africans adds layers...
Artificial Intelligence

AI, Chatbots & Their Influence on Mobile Technology

Luis Monzon -
Artificial Intelligence (AI) is a widely spread concept today mainly used to automate several business processes. From education to fitness, AI is now spreading like a wildfire to make services more accessible for users. Relatively, chatbots are also now...
Enterprise IT

Should More Companies Embrace Digital Self-Service?

Luis Monzon -
Counter to the tired comedy tropes about customers wishing they could “just speak to an actual human being”, most people would actually rather solve queries and problems themselves. In fact, research shows that more than two-thirds of customers prefer self-service...
Artificial Intelligence

Are Chatbots the Answer for SA’s Service Delivery Woes?

Luis Monzon -
South African Finance Minister Tito Mboweni recently said that communities and businesses are becoming increasingly intolerant of municipalities that can neither deliver basic services nor conduct their administration effectively. With lack of employee capacity being one of the root causes...
Artificial Intelligence

6 Tips to Consider When Building a ChatBot for your Business

Luis Monzon -
By 2022, Gartner predicts that 70% of customer interactions with businesses will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging. It's as good a time as any to consider introducing chatbot functionality to your...
Artificial Intelligence

Chatbot Uptake to Remain Robust in Nigeria

Luis Monzon -
Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This technology is becoming simpler, cheaper to deploy, and can be integrated across various...
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Latest News

Company NewsMamsi Nkosi -

Glovo Partners with Kenyan Government, Pledges Billions for Digital Growth & Jobs

Glovo, a technological platform, launched a historic Memorandum of Cooperation with Kenya's Ministry of Labour and Social Protection, led...
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