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Chatbot

Meet Chatbot Coach Vici: Transforming Employee Personal Development

South African AI chatbot, Coach Vici is changing coaching and personal development. The innovative coaching method is assisting thousands of employees and ultimately the way that many businesses and individuals set goals, develop skills, and empower teams, all in...

Elon Musk Announces ChatGPT AI Rival Grok

Elon Musk does it again, breaking every standard and rule in the book. The release of the new xAI - Grok is turning heads with its uncensored, unfiltered, humorous and rebellious personality that says its like it is. According to...

Google-Backed HealthDart Spearheads Tech-Driven Efficiency

The South African healthcare system has long been plagued by inefficiencies, evident in the long queues at clinics and hospitals and months-long waiting lists for specialist appointments. While the private healthcare sector offers some respite, frustrations persist, as evidenced by...

Infobip Launches Chatbot Solution at Mobile Operator Africell

Infobip, a global cloud communication company, recently implemented its Answers chatbot solution at Africell, one of the leading mobile telco operator groups in Africa. Africell is a mobile network operator providing mobile network coverage and related technology services to more...

South Africa Has a New AI-Powered Digital Transformation Advisor

An innovative local software development partnership between 4Sight Holdings and Bidvest Advisory Services has created 4MIA powered by ALICE TM, a first-of-its-kind AI-powered automated digital transformation advisor. Developed on the ALICE TM platform, the intelligent predictive solution Monitors, Investigates and...

How to Tell if a WhatsApp Message is Actually Fake News

Facebook-owned social media and chat powerhouse WhatsApp continues to take part in the fight against misinformation and Fake News - now, thanks to a new chatbot, users can fact check messages right in the app. Partnering with the International Fact-Checking...

MTN launches Africa’s first AI service for Mobile Money

MTN Group is proud to announce the launch of Africa's first Mobile Money (MoMo) artificial intelligence service or "chatbot". The chatbot went live in Ivory Coast in May and will be rolled out across MTN's MoMo footprint in the...

Service providers need to embrace digital business touch points – Gartner

Digital business initiatives are forcing infrastructure service providers to expand their offerings beyond edge computing technologies in order to deliver digital touchpoint services, according to Gartner, Inc. A digital touchpoint can be any kind of interaction with a digital device,...

The “end” of the shopkeeper and other retail trends

Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of transformation that...

5 Reasons why modern businesses need chatbots

Far more menial tasks are being handed over to machine automation. Perhaps one of the greatest examples of this is chatbots. More and more companies are using chatbots to handle customer service issues that tend to go unanswered and...
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Latest News

African Fintech Giant Ranked as Fastest-Growing

The world’s leading financial publication confirmed Moniepoint’s accolade in its annual “Africa’s Fastest Growing Companies” survey, released yesterday. It...
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