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Posts Tagged ‘CEM’

  • CEM 2019 will take place at the CTICC in Cape Town, South Africa, from 31 July 2019 to 1 August 2019. Image sourced from Twitter.

    CEM 2019 aims to set a new benchmark in the Customer Experience Battleground

    July 18, 2019 • GeneralComments Off on CEM 2019 aims to set a new benchmark in the Customer Experience Battleground

    Customer Experience Management (CEM) 2019 is said to be the largest Customer Experience Management Summit in Africa, with many companies attending the event and giving keynote presentations to press and consumers. CEM 2019 will take place between 31 July 2019...

  • Nokia 1 Plus now available in South Africa

    MTN Nigeria partners Nokia to launch customer service platform

    July 3, 2018 • Mobile and Telecoms, Top Stories, West AfricaComments Off on MTN Nigeria partners Nokia to launch customer service platform

    MTN Nigeria in partnership with Nokia has launched the first phase of its Customer Experience Management (CEM) platform which uses a cognitive analytical tool based on generated data about the customer, it will allow MTN to monitor its network as well as...

  • Tech trends set to dominate hospitality in 2018

    Tech trends set to dominate hospitality in 2018

    December 29, 2017 • General, Top StoriesComments Off on Tech trends set to dominate hospitality in 2018

    Destinations often focus on where travellers are choosing to go, since places can become trendy – one year it may be Bali, the next, Dubai. These kinds of consumer trends have featured heavily on lists for many years. Increasingly, however, it’s not where...

  • The 9 top trends in CEM today

    September 1, 2015 • Top StoriesComments Off on The 9 top trends in CEM today

    Speaking at the recent Interactive Intelligence Customer Experience Executive Forum in Johannesburg and Durban, Gareth Mellon, Programme Manager ICT for Frost & Sullivan South Africa, said customer loyalty was becoming an outdated term. “Loyalty implies...

  • Harness the power of Customer Experience Management

    January 21, 2014 • Southern AfricaComments Off on Harness the power of Customer Experience Management

    New innovations at both a customer-facing and a back-office level can ensure the contact centre is able to turn customer relationships into valuable corporate assets In increasingly commoditised markets, the most important way for an organisation to...

  • Comverse – moving into a new era of IT-based customer service

    December 3, 2012 • Top StoriesComments Off on Comverse – moving into a new era of IT-based customer service

    African telecommunications has reached a turning point and the question that service providers across the spectrum of ICT now face is this: how can the organisation be adapted to the changing needs of the market and deliver a service that is outstanding,...