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call centres

Airtel Nigeria boss dismisses concerns over tower sales

Chief Executive Officer and Managing Director of Airtel Nigeria, Segun Ogunsanya, has assured that the move by Telecoms Operators to transfer their tower assets to Tower Management Companies would lead to the creation of more employment opportunities for experts...

Call Centres are going mobile

The concept of integration in the contact centre has been widely discussed in recent years, with many companies having made great strides towards achieving a more unified environment. SMS, e-mail and web chat are gradually being incorporated into contact...

3 Tech Trends that are taking businesses to the next level

“There can be no doubt that businesses have to employ technology if they hope to compete,” says Rob Lith, Director of Connection Telecom. “When it comes to investing in cloud computing and virtualization, the return on investment may very...

MTN call centre picketed in Nigeria

The Nigerian Labour Congress (NLC) sealed MTN’s call centre in Jos due to alleged short-changing of staff. The team, led by NLC Chairman of the Plateau chapter Jibrin Bancir, cited the “undue exploitation and short-changing of staff” as the reason...
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Oracle’s Independent Software Vendor (ISV) Partner

Infobip, a global cloud communications platform and a member of the Oracle PartnerNetwork (OPN), has strengthened its collaboration with...
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