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Call Centre

Call Centers South Africa: PITON-Global: The Game Changer in Outsourcing

In the ever-evolving landscape of global business, the role of effective customer support has become paramount. Amidst this backdrop, South Africa has emerged as a leading destination for call center outsourcing, known for its exceptional customer support capabilities. This...

Customer service on a shoestring

The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new customers has never been more important. The cost of capturing customer attention in an already crowded market space is challenging as...

Tigo launches new high-end call centre in Tanzania

Tigo Tanzania has announced the opening of a call centre in Tanzania this week. A first of its kind in the country, the call centre is equipped with the latest technology and complete with embedded data security measures to...

Huawei launches its first call centre in South Africa

Huawei, an established global information and communications technology (ICT) solutions provider, has announced the launch of its first South African call centre to provide Huawei Device customers with local support.  The call centre is already operational and can be...

Ethiopia’s taxman on call

The Addis Fortune reports that the Ethiopian Revenues & Customs Authority (ERCA) has launched a multi-million Br toll-free call centre.   The facility, installed by the Tanzanian-based Techno Brain, is based at the ERCA headquarters and will be manned by a...

VoIP quality and reliability? No problem.

Rubbish in, rubbish out VoIP is often derided for quality or reliability issues with phone and call centre systems, but in reality it is completely ready for carrier-class communications. As evidence of their belief in their own technology, it is common...

Indian company keen on Ugandan electricity sector

India’s Spanco revealed on Monday that they aim to move into Uganda’s electricity distribution sector. Spanco, known for its call centre operations in India, also has operations in power, e-governance and systems integration, and hopes this move into Uganda will...

Absa’s IVR system boosts telephone banking

Absa has witnessed an 8% increase in its telephone banking call volumes after enhancements were made to the telephone banking’s IVR (Interactive Voice Response) system. The Bank’s telephone banking system was improved in direct response to growing customer need for...

Contact Centres – Leaving the big room

Contact centre legend has it that the centres we recognise today originally stem from the Automatic Call Distributor (ACD) system developed in 1973 by US firm Rockwell, to allow Continental Airlines to run a telephone booking system. While research reveals...

Hosted call centres – safer than doing it yourself?

Security concerns are often cited as a reason why businesses are reluctant to adopt hosted and cloud-based strategies – but, according to Jed Hewson of hosted call centre company 1Stream, hosting might actually improve security. “The moment you start to...
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How Much Data Does Streaming Use?

Video streaming is the next big thing in the entertainment business. More consumers are developing a preference for streaming...
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